An IT Service Engineering and Management Framework (ITS-EMF)
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| Title | An IT Service Engineering and Management Framework (ITS-EMF) |
| Publication Type | Book Chapter |
| Year of Publication | 2013 |
| Authors | Mora M, O'Connor R.V, Raisinghani M.S, Macías-Luévano J, Gelman O. |
| Book Title | Best Practices and New Perspectives in Service Science and ManagementBest Practices and New Perspectives in Service Science and Management |
| Volume | Chapter 5 |
| Date Published | 2013 |
| Publisher | Hershey, PA: Business Science Reference |
| Publication Language | eng |
