Empirically Derived Recommendations for Personalised Text-Based Technical Support
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| Title | Empirically Derived Recommendations for Personalised Text-Based Technical Support |
| Publication Type | Book Chapter |
| Year of Publication | 2016 |
| Authors | Gizaw S, Buckley J, Beecham S |
| Editor | Clarke P, O'Connor R.V, Rout T, Dorling A |
| Book Title | Software Process Improvement and Capability Determination: 16th International Conference, SPICE 2016, Dublin, Ireland, June 9-10, 2016, ProceedingsSoftware Process Improvement and Capability Determination: 16th International Conference, SPICE 2016, Dublin |
| Date Published | 2016 |
| Publisher | Springer International Publishing |
| City | Cham |
| Publication Language | eng |
| ISBN Number | 978-3-319-38980-6 |
| URL | http://dx.doi.org/10.1007/978-3-319-38980-6_23 |
